Privacy Policy

Last updated: March 2026

1. Who we are

KDB Home Solutions Ltd is the data controller for personal information collected through this website.

• Company: KDB Home Solutions Ltd
• Company Number: 13015013
• Address: 34 Wenvoe Avenue, Bexleyheath, DA7 5BT
• Email: contact@kdb-hs.co.uk
• Phone: 07446 107961

2. What information we collect

We may collect the following types of personal data:

• Contact information — name, phone number, email address and postal/project address when you contact us for a quote or enquiry.
• Project information — details about your property or planned works that you share with us.
• Technical data — IP address, browser type and pages visited, collected automatically when you visit our website (via server logs or analytics tools if used).

3. How we use your information

We use your personal data for the following purposes:

• To respond to your enquiry or quote request.
• To communicate with you about your project.
• To fulfil a contract or pre-contractual obligations.
• To comply with legal obligations.
• To improve our website and services (aggregated, non-identifiable data only).

Our lawful basis for processing is typically legitimate interests (responding to enquiries) or contract performance where we are engaged to carry out works.

4. Cookies

Our website may use essential cookies required for the website to function. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and ask for your consent where required.

5. How long we keep your data

We retain personal data only for as long as necessary:

• Enquiries that do not result in a project: up to 12 months.
• Project-related records (invoices, contracts, correspondence): up to 7 years for accounting and legal purposes.

6. Who we share your data with

We do not sell or rent your personal data to third parties. We may share information with:

• Trusted trade partners (such as our electrical partner MrFuse) where necessary to deliver your project, and only with your knowledge.
• Our email or cloud service providers, who process data on our behalf under appropriate data processing agreements.
• Regulatory or legal authorities, if required by law.

7. Your rights under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you.
• Right to rectification — ask us to correct inaccurate data.
• Right to erasure — ask us to delete your data where there is no legitimate reason to retain it.
• Right to restriction — ask us to restrict processing of your data in certain circumstances.
• Right to object — object to processing based on legitimate interests.
• Right to data portability — request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at contact@kdb-hs.co.uk. We will respond within one calendar month.

8. How we protect your data

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our website uses HTTPS encryption for all data in transit.

9. Links to other websites

Our website may contain links to third-party websites (such as Google Maps or our partner's site at mrfuse.uk). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website constitutes acceptance of the updated policy.

11. How to complain

If you have concerns about how we handle your data, please contact us first at contact@kdb-hs.co.uk. If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.